Shipping to the United States of America
For orders placed prior to the recent changes in foreign policy: You will not face any additional charges on your order.
For new orders: Tariff fees are incorporated in to the shipping fee.
In both cases you may still receive import fees based on your local jurisdictions specific regulations.
How long are your production times?
Normally, new orders take 3-5 weeks, with orders that contain multiple items taking longer to make. Ordering a newly released model may take up to 8 weeks due to high demand.
How long does shipping take?
British Mainland- 2-3 days.
EU and British Territories- 1-3 weeks.
US and Canada- 2-4 weeks.
Rest of World- 2-6 weeks.
What courier do you use?
All packages are sent via Royal Mail, if you’d like us to use another courier, that may incur additional charges.
How often do you your couriers collect from you?
Our courier collects from us on Thursdays, with the cut-off for items to be dispatched being Wednesday.
Orders placed on Wednesday after 08:00 GMT may not be prepared for dispatch.
Help! My package is stuck in the airport/customs/sorting office
Unfortunately, we cannot help speed things up or arrange for an investigation on your behalf in most cases. Please contact your local post office for help with packages that are stuck in the postal system. If a package has been held in the same status for more than 12 weeks, please contact us as we can put in an insurance claim for you.
After this we can either refund or remake the order for you.
What silicone do you use? Is it body safe?
We only use medical grade, platinum cure, two part silicone to make our toys that has been certificated by a third party laboratory for “skin-safe” and/or “food-safe” qualities.
For safety sheets please do not hesitate to contact us.
Do you offer custom painting/I have a special request
We can hand paint toys in some circumstances! Use our “contact us” page to see if we can do what you have in mind.
Do you do custom* toy commissions?
If you want a fully custom toy made, we can do that for you! Just contact us and we’ll see if what you want is possible.
*A custom toy is defined as a toy that is designed, sculpted and manufactured to your specifications as opposed to a made to order toy which is a pre-existing design that is already in production (Though a request for an extra small/extra large, ect, would constitute being classified as a custom toy)
I’m a content creator/artist/studio/other toy maker, are you open for collaborations?
Yes! Feel free to get in contact with us, we want to hear from you.
What colours do you offer?
What is a low grade flop?
Low grade flops are generally flops that do not require alterations such as trimming or gouging.
For example:
A toy that has been pour short and topped up with a colour that doesn’t match.
A toy where the coloured opening has spilled over or the belly pour is patchy.
What is a medium grade flop?
Medium grade flops are generally flops that require some limited alterations such as wide or inconsistent base trims.
Medium grade flops might also include cases where there are bubbles in the base.
Medium grade defects generally do not require trimming or gouging to render safe.
What is a high grade flop?
High grade flops are reserved for any toy that has required extra trimming, multiple medium grade defects or defects that require gouging to render a toy safe.
A toy with the grade may have extra trimming to remove debris, pigment spots or bubbles in areas that are visible and may impact the visual appeal and feel of the toy.
Are flops safe to use?
All flop classes are considered safe to use and the grades largely reflect the visual/tactile effect of a defect and its consequential alterations, if any, to the toy.
Shipping to the United States of America
For orders placed prior to the recent changes in foreign policy: You will not face any additional charges on your order.
For new orders: Tariff fees are incorporated in to the shipping fee.
In both cases you may still receive import fees based on your local jurisdictions specific regulations.
How long are your production times?
We’re really sorry about the long wait right now! The influx of orders we’ve had from Dark Violet being discontinued has really slowed everything down. Current wait times are around 12 weeks from date of ordering but non-Dark Violet orders may ship much quicker.
If you want a toy fast, why not check out our inventory section? We have a selection of toys that are ready to ship within the same week!
How long does shipping take?
British Mainland- 2-3 days.
EU and British Territories- 1-3 weeks.
US and Canada- 2-4 weeks.
Rest of World- 2-6 weeks.
What courier do you use?
All packages are sent via Royal Mail, if you’d like us to use another courier, that may incur additional charges.
How often do you your couriers collect from you?
Our courier collects from us on Thursdays, with the cut-off for items to be dispatched being Wednesday.
Orders placed on Wednesday after 08:00 GMT may not be prepared for dispatch.
Help! My package is stuck in the airport/customs/sorting office
Unfortunately, we cannot help speed things up or arrange for an investigation on your behalf in most cases. Please contact your local post office for help with packages that are stuck in the postal system. If a package has been held in the same status for more than 12 weeks, please contact us as we can put in an insurance claim for you.
After this we can either refund or remake the order for you.
What silicone do you use? Is it body safe?
We only use medical grade, platinum cure, two part silicone to make our toys that has been certificated by a third party laboratory for “skin-safe” and/or “food-safe” qualities.
For safety sheets please do not hesitate to contact us.
Do you offer custom painting/I have a special request
We can hand paint toys in some circumstances! Use our “contact us” page to see if we can do what you have in mind.
Do you do custom* toy commissions?
If you want a fully custom toy made, we can do that for you! Just contact us and we’ll see if what you want is possible.
*A custom toy is defined as a toy that is designed, sculpted and manufactured to your specifications as opposed to a made to order toy which is a pre-existing design that is already in production (Though a request for an extra small/extra large, ect, would constitute being classified as a custom toy)
I’m a content creator/artist/studio/other toy maker, are you open for collaborations?
Yes! Feel free to get in contact with us, we want to hear from you.
What colours do you offer?
